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Having trouble with your identity verification app or process on one of our portals or platforms.

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Having a different technical issue or need to speak to a support agent about our platform, process, or application.

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Access implementation guides, API references, and technical documentation that support secure identity verification and compliant onboarding workflows.

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WhoYou API

What we support

Our support team assists with a wide range of technical, operational, and compliance-related issues across WhoYou’s digital identity platform.
Identity verification and biometric matching issues
API, SDK, and system integrations
Onboarding and user verification workflows
Data enrichment and bureau services
Platform configuration and access management
Compliance-related queries (KYC, AML, POPIA, GDPR)
Incident reporting and verification discrepancies
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