WhoYou Complete is your all-in-one identity verification solution. It scales with your business, meets compliance standards and stops fraud using advanced biometrics. While keeping the user experience smooth and secure.
A complete suite for secure digital identity verification, including biometric checks, KYC, sanctions screening, and risk rating, with seamless self-service onboarding across any device.
In-person or self-service via web or mobile
Ensure secure, fast, and convenient identity verification with facial and fingerprint biometrics, consent collection, and compliance.
Approval & escalation/exception management
Automates decision-making, approving low-risk profiles and escalating suspicious cases for manual review through Exception Management.
Document verification & background checks
Our onboarding leverages AI for automated document verification and uses OCR and MRZ decoding for fast, accurate data capture.
Advanced Biometric Authentication
We integrate NIST and DoD biometric standards for secure, accurate authentication with deduplication, anti-spoofing, and cross-platform verification.
Dynamic Data Integration
WhoYou Complete onboarding integrates with WhoYou Comply for access to multiple demographic data sources and to perform real-time sanction checks and PEP screening for AML compliance.
Secure, compliant, comprehensive
WhoYou Complete repository provides secure, cloud-based identity storage with full audit trails, advanced MFA, end-to-end encryption, and role-based access, ensuring compliance and data protection across identity lifecycles.
Role-Based Access Control (RBAC)
Ensures access is limited to relevant roles, preventing unauthorized access and maintaining data integrity.
Multi-Factor Authentication (MFA)
Provides advanced authentication using biometrics, email, SMS, and credit bureau data.
End-to-end encryption & anonymization
Data is protected at every stage, ensuring alignment with global privacy regulations such as POPIA, GDPR, and CCPA.
Time-Stamped Archive
WhoYou Complete Repository encrypts and securely stores all reports for biometric and demographic verification requests, providing a comprehensive archive of all interactions with digital identities.
A secure audit trail
The repository maintains a detailed audit trail of every interaction with the identity, ensuring full transparency and compliance with regulatory requirements.
Centralized onboarding control
Whoyou Complete portal is an online control centre designed to manage your identity repository and oversee onboarding activities.
Self-service &administration
WhoYou Complete portal gives you the tools to configure and maintain your onboarding processes.
Comprehensive Reporting
Retrieve and view reports for all biometric and demographic verification requests and associated results
Exception Management
WhoYou CI enables enrollment officers to visually inspect the document and selfie, supply any missing information, and approve or decline the requests.
The power of WhoYou in a single API
Our API gives developers secure and scalable access to real-time identity verification and automated compliance. Easy to integrate. Built to enhance user experience and cut costs.
Streamline the KYC process by capturing and verifying customer biometrics, ensuring accurate identity verification during account opening and transactions.
Healthcare
Accurately identify patients through biometric data, preventing medical identity theft and ensuring correct patient treatment.
Government
Facilitate citizen identification for services such as voter registration and social benefits through biometric verification.
Automotive
Verify driver identities before test drives, rentals, or purchases, reducing the risk of fraud.
Retail & eCommerce
Verify customer identities during online transactions or in-store, reducing fraud and chargebacks.
Telecoms
Authenticate subscribers during SIM card registration and service activation, complying with regulatory requirements.
Education
Authenticate students for writing examinations, and ensures secure access for staff and students to campus facilities and digital resources.
Travel & Hospitality
Enable quick and secure guest check-ins througah biometric verification, enhancing the customer experience.
Logistics
Verify the identities of personnel handling sensitive shipments, and ensures the correct person receives the goods.
Armed Response
Authenticate security personnel before granting access to weapons or sensitive areas, ensuring only authorized individuals are permitted.
Ready to get started?
Talk to us today and one of our identity experts will schedule a call. Let’s build the right digital identity solution for your business.
Everything you need to know about WhoYou Complete — onboarding, verification and ongoing identity management.
What is WhoYou Complete?
WhoYou Complete is an end-to-end platform for onboarding, verifying and securely managing the identities of customers, employees, suppliers and other third parties. It combines biometric and demographic verification, document checks, compliance screening, workflow management, reporting and APIs in one solution.
Which parts of the identity lifecycle does WhoYou Complete support?
WhoYou Complete supports initial onboarding as well as later identity authentication and management. Organisations can use a verified identity for sensitive events such as account recovery, contact or bank-detail changes, claims, payouts, restricted access and other higher-risk interactions.
Does WhoYou Complete support remote digital onboarding in South Africa?
Yes. Customers can complete a configured self-service journey through a supported web or mobile device. The journey can include consent collection, identity-document capture, facial or fingerprint verification, trusted-source checks and automated outcomes.
How are exceptions and uncertain results handled?
Low-risk profiles can be approved automatically according to the client's rules. Cases that require additional attention can be escalated for manual review, where authorised users can inspect the available document, selfie and verification information before approving or declining the request.
Does WhoYou Complete offer identity verification API integration?
Yes. The platform provides secure APIs that allow identity verification and compliance steps to be embedded into existing onboarding, CRM, policy, case-management and operational workflows. The available services and result fields depend on the client's configuration and contracted products.
What reporting and audit evidence is available?
Authorised users can retrieve reports for biometric and demographic verification requests, review outcomes and maintain a time-stamped history of identity interactions. The repository and portal provide controlled access, reporting and audit trails to support operational and compliance requirements.
