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How can we help you?

If you require technical assistance, product support, or have questions related to your WhoYou services, our support team is here to help. Submitting a support ticket allows us to track, prioritise, and resolve your request efficiently while ensuring the correct specialists are assigned to your case.

Use this page to log issues related to onboarding, identity verification, biometrics, compliance workflows, integrations, or account access.
support@whoyou.co.za
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Support FAQ's

This section answers common questions about submitting a support ticket and how WhoYou handles support requests. If you don’t see your question here, you can submit a ticket and our team will assist you directly.

01
Who should use the support ticket form?
02
What information should I include in my support ticket?
03
How are support tickets prioritised?
04
Can I submit a ticket for API or integration issues?