This section answers common questions about submitting a support ticket and how WhoYou handles support requests. If you don’t see your question here, you can submit a ticket and our team will assist you directly.
The support ticket form is intended for existing WhoYou customers who require technical, operational, or compliance-related assistance with their active products or services. This includes support for identity verification, biometric checks, integrations, and platform usage.
To help us resolve your request efficiently, please include the affected product or service, a clear description of the issue, any relevant transaction or reference IDs, and screenshots or error messages where applicable. Providing detailed information upfront helps reduce resolution time.
Support tickets are reviewed and prioritised based on severity and business impact. Issues affecting identity verification, compliance, or live onboarding environments are prioritised to ensure minimal disruption to operations.
Yes. Our support team can assist with API-related issues, integration errors, and platform connectivity problems. For implementation guidance and technical references, we also recommend reviewing our documentation before submitting a ticket.