Fraud detection is a critical issue for retailers determined to prevent losses and preserve customer trust. Fraud can originate from customers or people masquerading as customers, or store associates.
- When selling products to customers over the phone, ensure you are selling your product to the correct individual by getting the person to verify who they are while on the call.
- Use WhoYou to verify your staff before on-boarding new customers.
- Know that the customer providing a copy of their ID document when applying for credit or signing up for a loyalty card is really who they say they are.
- Eliminate the need for head office to review fraudulent applications and increase employee productivity while mitigating the risk of fraud.